Telephone: 01253 808551 Open Mon–Fri 09:00–17:00
HEYJAMES · LEGAL INFORMATION

Privacy policy

How HeyJames uses personal information when you enquire, request a quotation or become a client.

HEYJAMES POLICY

Privacy Policy – HeyJames

Last Updated: 18/07/2025

Welcome! At HeyJames, we’re committed to building trust, protecting your privacy, and keeping things human. Whether you’re here for web design, SEO, marketing, or hosting, we want you to feel safe and supported.

This policy includes important details on how we handle your data, especially for users in the EU/UK (GDPR) and children under 13 in the U.S. (COPPA).

1. Who We Are

We’re a digital agency offering:

  • Website design & development

  • SEO & digital marketing

  • Web hosting & domain name services

We serve clients worldwide and are committed to following international data protection standards.

2. Personal Data We Collect (and Why)

We collect only the info needed to provide our services and improve your experience.

Data Type Why We Collect It
Name, email, business info To contact you and deliver services
Website usage (IP, pages visited, etc.) For analytics and performance
Payment details For billing and transactions
Cookies To remember preferences and improve UX

You can opt out of non-essential cookies at any time.

3. GDPR: Your Rights (EU & UK Users)

If you’re in the EU/UK, you have rights under the GDPR, including:

  • Access – Ask what data we have about you

  • Correction – Fix incorrect or outdated info

  • Erasure – Ask us to delete your data

  • Objection – Say no to certain data uses

  • Portability – Request a copy of your data

We only process your data with your consent or if it’s necessary for a service you requested.
Legal basis: Consent, contract performance, or legitimate interest.

📧 To exercise these rights: Contact Us

4. COPPA: Children’s Privacy (U.S.)

We do not knowingly collect data from children under 13.
If you’re a parent or guardian and believe your child has submitted info, please contact us, and we will delete it immediately.

⚠️ Our website and services are intended for users 13+.

5. Cookies & Tracking

We use cookies to:

  • Keep your session active

  • Analyze how people use our site (Google Analytics, etc.)

  • Help with ad performance (if applicable)

You can control or delete cookies through your browser settings. A banner will give you cookie choices when you visit our site, as required under GDPR.

6. Data Storage & Security

We store data on secure servers with access controls and encryption.
We retain personal info only as long as necessary. If you cancel services, we’ll delete or anonymize your data within 30 days (unless legally required to keep it).

7. Sharing Your Info

We never sell your data.

We may share info with:

  • Trusted service providers (e.g, payment processors, email platforms)

  • Government authority,e s if legally required

All third-party providers are vetted for security and GDPR-compliant where required.

8. International Users

We’re based in United Kingdom, but we serve clients globally.

If you’re accessing our site from outside United Kingdom, understand your data may be processed and stored here or with providers based in the U.S., UK, or EU — always under strict protection policies.

9. Your Choices & Controls

  • You can unsubscribe from emails at any time

  • You can request a data export or deletion

  • You can disable cookies through your browser

We want you in control of your information — always.

10. Policy Changes

We update this policy from time to time. If the changes are big, we’ll notify you. Minor updates will just be posted here.

Effective Date: 16/07/2025

11. Contact Us

Questions? Concerns? Want to access or delete your data?

Phone: 01253 808551
Website: https://heyjames.uk

Thank you for trusting us. We’re here to help you grow online — safely and respectfully.